Privacy Policy
Last updated: February 14, 2026
This Privacy Policy explains how Ingodo Technologies sprl ("Ingodo", "we", "us", or "our") collects, uses, and protects information when you use the Ingodo mobile app and related services.
Information We Collect
- Account details such as your name, phone number, email address, and profile information.
- Transaction and ticketing data, including purchases, payments, scans, and event-related records.
- Device and technical data such as device type, operating system, app version, and log information.
- Communications you send to us through support or contact channels.
How We Use Information
- To provide and operate the Ingodo platform.
- To process payments, tickets, and event operations.
- To improve platform performance, reliability, and security.
- To communicate service updates, support responses, and required notices.
- To prevent fraud, abuse, and unauthorized activity.
How We Share Information
We may share information only when required to run the service, including:
- Payment, banking, and service partners involved in transaction processing.
- Technical providers who host or support our platform.
- Authorities or regulators when required by law or valid legal process.
Data Retention
We keep information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, but we continuously improve our controls.
Children's Privacy
Ingodo is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your Choices
- You may request correction or deletion of your account data.
- You may contact us to ask questions about your personal data.
For deletion steps, please visit our Account Deletion page.
Contact Us
Email: contact@ingodoapp.com
Phone: +257 71 127 780
Address: 5 Avenue Migunya, Ngagara Q9, Bujumbura, Burundi