Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how the Ingodo app ("Ingodo", "we", "us", or "our") collects, uses, and protects personal information when you use the Ingodo mobile app and related ticketing services. Ingodo is independently operated.

Information We Collect

• Account information: your name, Ingodo account phone number, user ID, language preference, and profile photo if you choose to add one.
• Ticketing and payment information: event interactions, ticket selections, ticket and batch IDs, purchase, transfer, sale, check-in, payment status, payment-method account number, payment-provider transaction references, and amounts.
• Support information: support ticket IDs, the ticket or event context connected to a support request, and messages you choose to send through WhatsApp or email.
• Device and diagnostic information: app version, device model, operating system, installation and push-notification tokens, IP/network information used to operate the service, and crash reports.
• Photos: profile photos and event cover photos you choose to upload.

Permissions

• Camera: used when you choose to scan a ticket or printed-ticket-batch QR code, or take a profile or event cover photo. Ingodo does not record or upload camera video for scanning.
• Photo library: used only when you choose a profile or event cover photo to upload.
• Notifications: used, with your permission, to notify you about ticket payments, transfers, and other ticket updates.

Ingodo does not request or use device location.

How We Use Information

• To create and secure accounts and provide ticket discovery, purchases, transfers, sales, check-in, and event-management features.
• To initiate and reconcile ticket payments with the payment provider you select.
• To send ticket and payment notifications when you allow notifications.
• To provide customer support, investigate issues, prevent fraud, resolve disputes, and protect the service.
• To diagnose crashes and improve app reliability. Ingodo does not sell personal information or use it for advertising.

Service Providers And Sharing

We share information only as needed to operate the service, meet legal obligations, or handle a valid request. This includes:

• Amazon Web Services: Cognito for account authentication; AppSync, Lambda, DynamoDB, and S3 for app APIs, ticketing records, support records, and uploaded photos.
• Google Firebase: Firebase Cloud Messaging for push notifications and Firebase Crashlytics for crash diagnostics.
• Payment providers: eNoti and PesaFlash receive the payment information required to process the ticket payment you request.
• WhatsApp: if you choose Contact the Ingodo team, the app opens WhatsApp with a pre-filled support message. Your use of WhatsApp is also subject to WhatsApp's own privacy terms.
• Event organizers and authorized event staff: receive the ticketing information needed to operate their events, such as ticket sales, check-in, and reports.
• Authorities or regulators when required by law or valid legal process.

We require service providers that process personal information on our behalf to protect it consistently with this Privacy Policy and applicable law.

International Processing

Ingodo uses service providers that may process information outside Burundi, including AWS and Google. Those providers process data under their applicable terms and safeguards.

Data Retention

We keep account and profile information while your account is active. When you delete your account, we delete your sign-in account, profile, and profile photo. We may retain ticketing, payment, transfer, check-in, support, and security records for as long as needed for accounting, legal, anti-fraud, dispute-resolution, and service-integrity purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, but we continuously improve our controls.

Children's Privacy

Ingodo is not directed to children under 13, and we do not knowingly permit children under 13 to create an Ingodo account.

Your Choices And Requests

• You can update your profile information in the app.
• You can control camera, photo-library, and notification permissions in your device settings.
• You can request access to or correction of your personal information by contacting us.
• You can delete your account in the app under Settings > Delete account, or use the account-deletion page below if you cannot access the app.

For deletion steps, please visit our Account Deletion page.

Contact Us

Email: contact@ingodoapp.com
Phone: +257 79 913 965
Address: 5 Avenue Migunya, Ngagara Q9, Bujumbura, Burundi

Changes To This Policy

We may update this policy when the app or applicable requirements change. We will publish the updated version on this page and change the last updated date.